FATAL DETAILING POLICIES

Resources Needed For Mobile Detail

Being a mobile service we come to you expecting to have the following: An ample amount of space to perform our service, permission to be on premises if you are not the owner and a safe location as well as safe conditions to service your vehicle. If we arrive and the previous mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition there will be a $50 rescheduling fee.

Workspace and Location

If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move. If you have scheduled an appointment at our location, please understand that it is not a "detail shop" but our garage that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. 

Payment

Payment will be made to the Fatal Detailing via cash, an approved payment card, Apple Pay, Google Pay, Vennmo, Paypal, and Cash App or by any other payment method determined by the Business. We require payment to be made in full the day of the scheduled service. 

Rescheduling

We require a 24-hour notice to reschedule any booking/detailing service. Rescheduling appointments more than 24 hours prior to scheduled appointments will allow you to reschedule without penalty. You can reschedule up to 2 times before the deposit will be forfeited. We reserve the right to charge up to 50% of the scheduled detailing service if the appointment is rescheduled more than 2 times by the customer unless extreme circumstances could not allow you to keep the scheduled service. Rescheduling appointments less than 24 hours prior to scheduled appointments will result in a forfeit of deposit and the client is required to leave a new deposit to book future appointments. We reserve the right to alter or amend a booking time date without penalty but will let the customer know. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company. 

Cancellation

We require a 24-hour notice to cancel any booking/detailing service. Canceling appointments more than 24 hours prior to scheduled appointments will result in a forfeit of deposit. We reserve the right to charge up to 50% of the scheduled detailing service if canceled by the customer within 24 hours of scheduled service, unless extreme circumstances could not allow you to keep the scheduled service. 

Rebook After Cancellation/Reschedules

We reserve the right to charge a $100 non refundable retainer if a customer has canceled or rescheduled multiple times. 

Time of Arrival

Our estimated time of arrival for our mobile service may depend on weather, traffic or other unforeseen circumstances. We will contact you the day of the scheduled appointment to confirm your appointment and inform you if any delays occur.

Nonrefundable

The Customer is aware that all deposits and payments are nonrefundable. All work is 100% guaranteed.